HAVE A DOUBT IN YOUR MIND? FEEL FREE TO GET IN TOUCH!

Because you now have a wider choice to pick from! Radian Online has been setup with the sole purpose to provide you our customers with the full range of products that we stock to choose from, instead of the limited range that can be availed to you in our brick-and-mortar stores due to space limitations and variable branch sizes in the different towns. Be rest assured, that should you buy from this online store, you can be guaranteed the same superior quality products and will still receive the same kind of excellent after-sale service as though you have bought from any of our regular brick-and-mortar stores located across 26 towns all over Zambia.

You can check out without being registered, but we recommend you take a few minutes to sign up for a speedier checkout experience. Setting up an account will allow you to place your orders without having to fill in your name and address details every time you shop with us and will also give you additional benefits such as regular newsletters making you one of the first to know whenever we have special offers & discounts. Additionally, setting up an account will enroll you into our Rewards Program where you'll be rewarded with points to your account that you can use to redeem discounts on your future purchases with us.

We're online for you 24/7 - so you can browse and order any time you like.

It’s easy! Once you have found what you are looking for, all you need to do is:

 

1. Add items to your cart.

 

2. Check your cart, if you are happy, Click to checkout.

 

3. Apply any Discount Codes or Gift Vouchers you may have.

 

4. Key in your billing address.

 

5. Confirm your shipping address (For our Lusaka city customers, if you have opted for Home Delivery, the Street Address provided under the Billing address will be taken as the Shipping address).

 

6. Pay and await your delivery.

The payment details page requires the below information from your card:

 

• - Card Type
• - Card Number
• - CVN
• - Expiry Month & Date

The illustration below will guide you where these details are usually found on your card.

We'll drop you a confirmation Email or SMS as soon as we receive an order from you. This email will contain an exclusive order number which shall be used as a reference for all your queries thereon. We'll also give you a call if we require any further details from you.

Orders of any value may be processed by Radian Online. However, to qualify for the free home delivery option (in Lusaka City or where applicable), the total order value must exceed K1,000.00. Orders below this amount may still be delivered but will not be eligible for free home delivery and may be subject to applicable delivery charges. Home Delivery orders where entry fees or toll fees are required to access the delivery point will not be delivered unless such fees are covered by the customer. We will contact you should your order require any additional charges or fail to qualify for free delivery.

Yes you can track your order journey as it makes its way to you. Click on the Track Order link, once the Track Order page loads, type in and submit your order ID & your email address. Your order progress will be made available to you. Additionally, we will send you status updates via Email regarding your order.

Refer to the explanations below. Also, you can hover over any of the statuses in the Track Order page to see the comments given by the Delivery Manager.

It is okay to change your mind. You shall have the right to cancel your order any time prior to your receipt of Dispatch E-mail (Order In-Transit stage) without any liability.

Cancellations made before your delivery is in-transit are free of any charge. Any cancellation after receipt of Dispatch E-mail (Order In-Transit stage) shall be subject to reimbursement of a 10% charge of total invoice value (“Cancellation Charges”) to cover the cost of expenses (including shipment charges) incurred by Radian Online. However, this charges may be waived at the sole discretion of Radian Online.

Hopefully this won't happen! We always carry out quality checks and ensure your products are carefully packed and delivered to you in perfect condition. On the off-chance your stuff arrives different or damaged, do not worry, contact us (visit our Contact Us Page) with your order ID and we'll be happy to replace the item as soon as possible.

To assist customers, physical stock availability is regularly checked and updated by our team. However, feel free to call us and we will check once more and confirm availability for you before you place your offer to us.

Yes, all your products will be delivered together.

Yes, it is perfectly safe. Radian Online uses SSL (Secure Sockets Layer) to process payment details - the international standard for internet browsing security, and have partnered with reputable international payment gateway providers to handle payments made on the site.

Currently, Radian Online accepts any of the following Debit/Credit cards and Mobile Money payment options:

 

• • VISA
• • Master Card
• • Airtel Mobile Money
• • MTN Mobile Money
• • ZamPay Mobile Money

 

Radian Online also accepts Bank Deposit and Bank Transfers using the following procedure: Once your order is successfully placed, the Order ID assigned to Your order will act as the payment reference when transferring/depositing into our bank account. Your order will remain pending until the funds have cleared into our account. Your order will be considered cancelled if payment is not received into the Radian Online account within 48 hours after placement of Your order. Bank Deposit or Transfers to Radian Online have to be deposited/transferred into:

 

BANK NAME: STANBIC BANK ZAMBIA LTD
ACCOUNT NAME: RADIAN STORES RETAIL LIMITED
ACCOUNT NUMBER: 9130002211894
BRANCH: LUSAKA INDUSTRIAL
SORT CODE (IN CASE OF BANK TRANSFER): 040007
SWIFT CODE: SBICZMLX

Radian Online also accepts In-Store Payments for orders placed on this online store, at selected Radian Branches country-wide as well as at Authorised Radian Online Agencies (Radian Branches and Authorised Agencies where this payment can be made are listed on Our Store Locator page) using the following procedure:

Click on ‘PLACE ORDER’. Once your order is successfully placed, proceed to the Radian Branch/Authorised Agent that you have nominated as your payment/delivery collection point and present your Order ID to the Branch Manager/Agent.
Upon receipt of your payment by the branch manager/agent, you will be issued with an official till receipt as proof of your payment.
Email / Whatsapp your Receipt Number to [email protected] or 0956391959 to notify us once you have done your payment.
Note: Your order will be considered cancelled if payment is not received at your chosen In-Store payment/collection point 48 hours after placement of your order. In-Store payments without an official till receipt will not be recognised. Kindly ask for your official till receipt.

You may also use Radian Online Gift Vouchers for purchases.
At current, we do not have a Pay on Delivery option.

We endeavor to ensure that you do not pay any hidden charges. Prices listed for all products are transparent at the time of checkout. The website will calculate for you any delivery or service charges before you place your order.

Yes! You can shop for Radian Online Gift Cards by clicking here. Please treat Radian Online Gift Cards as cash. We will not accept liability for lost, stolen or damaged cards. Radian Online Gift Cards are valid for 120 days after purchase. Any remaining balance will be cancelled on the expiry of the validity period. Please note that you cannot use a Radian Online Gift Card to purchase another Radian Online Gift Card. Radian Online Gift Cards can only be redeemed online through this website.

As at current, we offer the following options for delivery of your purchased goods:

 

• Store Pick-up – from the nearest Radian Store or authorised collection point most convenient to you. Visit our Store Locator page to see our current Radian Stores or authorised collection points.
• Home Delivery – For Lusaka City customers only, subject to order value, delivery radius and accessibility by a delivery truck.
• ASAP Delivery Service – Order and pay for an item that qualifies for Radian ASAP delivery before 11 a.m., and it will arrive at your home/office by 5 p.m. Order it after 11 a.m. and you'll get it the next working day by 11 a.m. This service is currently available to Lusaka City customers only, with delivery within 15kms radius of Lusaka CBD only and easily accessible with a delivery truck.

Delivery charges vary based on the method, location and nature of delivery.

 

For Lusaka City based customers – Radian Online offers free standard home delivery for locations within a 15 kilometre driving distance of the Central Business District (CBD). As a reference point in the Lusaka CBD, the Lusaka Post Office is used.

Upon special request, deliveries may be considered for locations outside the 15 kilometre free delivery limit but within a 30 kilometre maximum driving distance of the Lusaka CBD and which are easily accessible via a suitable road network. Where such a request is accepted, a distance-based fee will apply, charged at a rate of ZMW 10.00 per kilometre for each kilometre outside the free delivery limit.

Delivery requests beyond a 30 kilometre driving distance are currently not available.

All delivery distances and applicable delivery fees will be calculated using Radian Online’s mapping system. Where applicable, the delivery fee will be communicated to you after the order has been received by us from you. Processing or dispatch of the order will be subject to your acceptance of such charges.

Should your delivery location (in Lusaka City) fall outside the serviceable driving distance or be inaccessible by our delivery trucks, we will contact you regarding alternative arrangements, including applicable delivery charges or collection from an authorised pick-up point. If neither option is suitable, the order may be cancelled and refunded.

To qualify for the free home delivery option (in Lusaka City or where applicable), the total order value must exceed K1,000.00. Orders below this amount may still be delivered but will not be eligible for free home delivery and may be subject to applicable delivery charges. Home Delivery orders where entry fees or toll fees are required to access the delivery point will not be delivered unless such fees are covered by the customer. We will contact you should your order require any additional charges or fail to qualify for free delivery.

Lusaka city customers also have the option of collecting their purchase from their preferred authorised collection point (e.g. a Radian Stores branch) free of charge.

For Outside Lusaka City based customers – Delivery charge will be calculated at the rate of 5% of your gross purchase value, if your order is worth K50,000.00 or below. If you place an order with a gross purchase value above K50,000.00, then delivery charges are waived and your delivery will be free of charge.

All deliveries are handled by ourselves or via a trusted logistics partner. Delivery times change depending on product availability, customer location and public holidays. Standard delivery for Lusaka city is usually between two to five working days from day of successful order payment. For outside Lusaka city customers, Delivery usually takes place within 2 weeks from day of successful order payment. You will be notified once your order is on its way as well as once your purchase has arrived at your chosen pick-up store.

We will make every reasonable effort to ensure that all orders are delivered within the stipulated delivery timeframes. However, delivery timelines are estimates and may be affected by factors beyond our reasonable control.

We shall not be held liable for any delays or failure in delivery resulting from unforeseen circumstances, including but not limited to nationwide fuel shortages, extreme weather, natural disasters, government actions, transportation disruptions, street violence or any other force majeure events.

In such instances, we will communicate any delays as soon as reasonably possible and work to fulfill orders at the earliest opportunity.

In addition to retaining the original packing by the manufacturer, where needed, we then secure your purchases with additional packaging to ensure it reaches you in perfect condition.

You can relax knowing we will deliver the goods safely, and on time. You will have the right to inspect the goods upon receiving them before signing for them. Where a representative receives an order on your behalf in your absence, you accept full responsibility for the condition confirmed and signed for by your representative.

Yes, you will get a printed Radian Stores Retail Limited Tax Invoice when your order is delivered.

At the moment we don't offer this service but watch this space! In certain circumstances, we may accept special requests. You may want to call us at 0956 391959 and we will try our best to delight you.

Yes, majority of the products sold on Radian Online carry manufacturer’s warranty. Warranty period (where applicable) is usually mentioned on the product details page. Additionally, kindly refer to the Product Warranty Ts & Cs page for further details.

Hopefully this situation does not arrive, however we do have a three (3) day Exchange or Return Policy. Kindly refer to our Exchange, Returns & Warranties page, which sets out the procedure and requirements for exchange, return and repair.

Yes this is subject to reason for return; however the customer care department shall intimate the charges prior to confirming the return. Also refer to Exchange, Returns & Warranties page on this Website.

We will do our best to handle your request as quickly as possible. However, for guideline purposes, we will process your refund within 14 working days from the date of receipt of the returned product by us at our warehouse in Lusaka.

Please note that if you opt for debit/credit card reversal as mode of refund, the processing banks may take up to 45 days to execute the refund back to your card. This is beyond the control of Radian Online.

Questions are always welcome! Just call our Customer Services Centre on 0956 391959, or communicate with us using the details provided on the Contact Us page. We will be glad to assist you with your query.